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Returns

If you are not happy with your purchase, please contact us within 7 days of receipt of your item/s, by emailing hello@tetherandfloat.co.uk. If your purchase is eligible, we will authorise a return. Please note that all returns must be authorised by one of our customer service team before you ship them back to us.

To be eligible for a refund your returned item must be:

  • in its original packaging, unopened and unused.
  • undamaged (including the packaging) and in a re-saleable condition.
  • be returned within 14 days.

A proof of purchase is required to process a refund. This helps to speed up the process. Please note that delivery charges are not refundable and we do not cover the cost of returning products unless they are faulty, damaged or wrongly supplied.

Upon receipt and inspection of your returned item (in line with the above-mentioned terms regarding the timely return and condition of the goods) a credit will be applied to the original payment card/payment method used to purchase the goods.

We do not accept returns on helium canisters, personalised or bespoke items. Personalised/bespoke items can only be returned if the goods are faulty.

It is always advised that you obtain proof of postage on any items you might be returning, this would help in the unlikely event of the item going astray.