We accept American Express, Visa and MasterCard credit and debit cards.
We work with our payment provider – Stripe to make shopping with us very safe. All credit and debit card information is held securely by Stripe. None of your card information is held by or accessible to us.
Although not always possible due to the fact that we aim to process and dispatch orders as soon as possible for you, we will always do our best to help. Drop us an email email@example.com and if we can, we will.
Do you have a query about your order? Please contact us as soon as possible (preferably straight away) so we can make sure everything is tickety boo for you. firstname.lastname@example.org.
If you have a Tether & Float account you can sign in to check your order status. If you do not have an account email: email@example.com, simply supply us with your order number and we can check it out for you.
If in the unlikely event there is something you don’t want, you can return it for a refund. This excludes bespoke goods and inflated balloons. Please click here for our returns policy.
We sell inflated gift balloons under our Helium Filled Balloon section of the website. Here you can choose from a range of helium inflated gift balloons that are packaged and posted to your nearest and dearest all ready to float up out of their boxes and surprise that special someone. The balloons are marked as inflated balloons.
We also sell a number of un-inflated (flat) balloons., to include a range of balloon arch kits.
We will always state in the product description as to whether our balloons are sold inflated or un-inflated. FYI- An” inflated” banner will appear across the top of any helium filled gift balloon products.
The information we collect when you make a purchase on our website includes your name, address, email address and mobile/telephone number.
This information is held securely. We will never, ever pass your personal information to third party companies for marketing purposes.
We will use your personal information to:
Provide you with the best service possible in getting your goods to you, this might mean passing on your details to our chosen courier service in order that they are able to notify and update you on any deliveries.
Provide you with special offers and update you on any new products that we think might be of interest to you. (However, we don’t want to bombard you and we try to be thoughtful about the number of emails we send out)
On occasions, we might ask you for feedback.
We do not collect or store any of your payment details, this is all done through a specialist secure third party payment process Stripe
Of course, you can opt out of marketing email communication at any time. Simply click on the unsubscribe link in one email newsletters
If after reading through our FAQs you’re still stuck, please don’t hesitate to get in touch.