FAQs

We accept  American Express, Visa and MasterCard credit and debit cards.  

We work with our payment provider – Stripe to make shopping with us very safe.  All credit and debit card information is held securely by Stripe.  None of your card information is held by or accessible to us.

Although not always possible due to the fact that we aim to process and dispatch orders as soon as possible for you, we will always do our best to help.  Drop us an email hello@tetherandfloat.co.uk and if we can, we will.

Do you have a query about your order?  Please contact us as soon as possible (preferably straight away) so we can make sure everything is tickety boo for you. hello@tetherandfloat.co.uk.

If you have a Tether & Float account you can sign in to check your order status.   If you do not have an account email: hello@tetherandfloat.co.uk, simply supply us with your order number and we can check it out for you.

 

Yes of course, we want you to be happy with everything you buy. If in the unlikely event there is something you don’t want you can return it for a refund. Please click here for our returns policy.

How many balloons have you got? We have put together a guide to help you work out how much helium you will require. Click here for the helium guide.

Both!

Inflated

We sell inflated gift balloons under our Ready & Floating section of the website.  Here you can choose from a range of helium inflated gift balloons that are packaged and posted to your nearest and dearest all ready to float up out of their boxes and surprise that special someone.

Un-inflated

Most of the balloons on our website are sold flat ready to be inflated by you for your ease, convenience and artistic flair! (although artistic flair is not required).  We also sell light weight helium party canisters for quick and easy self inflation.  No more dragging  tangled balloons from the party shop in and out of your car.  Fresh party ready balloons on the day at your venue in your own time.

 We will always state in the product description as to whether our balloons are sold inflated or un-inflated.  FYI-  An” inflated” banner will appear across the top of  any  Ready & Floating gift balloon products.

The information we collect when you make a purchase on our website includes your name, address, email address and mobile/telephone number. 

This information is held securely. We will never, ever pass your personal information to third party companies for marketing purposes.

We will use your personal information to:

Provide you with the best service possible in getting your goods to you, this might mean passing on your details to our chosen courier service in order that they are able to notify and update you on any deliveries.

Provide you with special offers and update you on any new products that we think might be of interest to you. (However, we don’t want to bombard you and we try to be thoughtful about the number of emails we send out)

On occasions, we might ask you for feedback.

We do not collect or store any of your payment details, this is all done through a specialist secure third party payment process Stripe

Of course, you can opt out of marketing email communication at any time.  Simply click on the unsubscribe link in one email newsletters

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MORE QUESTIONS?

If after reading through our FAQs you’re still stuck, please don’t hesitate to get in touch.